Shipments and returns

Your pack shipment

A signed for delivery service is used and typical delivery timescales of 1 to 3 working days should be allowed. If you should be out when the courier delivery company or Royal Mail attempt to deliver your order a calling card will be left detailing a telephone and, or website address for you to re-arrange delivery. Courier deliveries on the standard free delivery service can be any time between 7.30am and 6.30pm on a weekeday (i.e. Monday to Friday).

If you are ordering online and unsure whether you will be in it is always a good idea to add a note to the checkout page asking for the item to be delivered to a neighbour, you can also e-mail us with this information by simply replying to the order confirmation e-mail. Our e-mail address is info@brandslock.com.

Boxes are amply sized and your items are well-protected.

International Delivery

Despite being a UK based company we receive many orders far and wide across the globe. We are pleased to offer an international delivery service to our customers and are proud to offer experience in the shipping of luxury leather and sheepskin garments to many destinations around the world.

  • We aim to despatch through prompt, reliable and above all secure delivery service. Your order will be despatched via the most suitable carrier, dependent on size and weight. Our carriers will deliver during normal working days and signatue upon delivery will be required. If you have any specific delivery requirements please add these to the 'special instructions' box on the checkout page or e-mail us at info@brandslock.com, or use the 'reply' option on your order confirmation e-mail.
  • Shipping fees include packing fees as well as international carriage costs.

Returns and Refunds

As a consumer, in addition to any other statutory rights that you may have, you have the right to cancel your order for non-faulty goods within 14 working days after the date of delivery and receive a refund from BRANDSLOCK. After this time it is considered that you have accepted the goods and may not be entitled for a full refund.

If you wish to exercise your right to cancel order, please first phone or email customer services to authorize the return. Once the return is authorized return the goods using secure and insured delivery of your choice with original packaging at your own cost. It is the responsibility of customer to make sure the safe return of products. Your money excluding delivery charges and £3 handling charges will be refunded within 3-7 working days of cancellation. We regret to do refunds on items which are being used and are not in resale able condition and/or damaged during the return.

If BRANDSLOCK has agreed to accept the return of products, other than the faulty products or for the purpose of carrying out repair or replacement, please return the products with their original packaging and in a clean, unused and resale able condition.

In a very unlikely event, you have been delivered a wrong product, please inform us immediately and we are happy to collect the item free of charge. If you find that your goods have been damaged in transit, or item of your shipment is missing, you must inform us immediately upon receipt of goods quoting your order number. Undelivered parcels must be reported to us within 10 working days. Email us at iinfo@brandslock.com. We will either refund the original amount paid or send a replacement, whichever is preferred by us.



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