Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Definitions
Conditions means these terms and conditions and the Special Conditions; Product means a product displayed for sale on the Website; Users means the users of the Website collectively; Personal Information means the details provided by you on registration; We/us means BRANDSLOCK; Website means the website located at http://www.brandslock.com or any subsequent URL which may replace it; Cookies means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; Scandinavia means Norway, Sweden, Denmark and the Finland; United Kingdom means England, Wales, Scotland, Northern Ireland and the Channel Islands and You means a user of this Website.

Use of this Website
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Registration
You warrant that:
  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects;
  • and You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or Phone
  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
Privacy Policy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk, .no and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (User Information). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
  • Processing your orders
  • For statistical or survey purposes to improve this Website and its services to you.
  • To serve website content and advertisements to you.
  • To administer this website
  • If you consent, to notify you of products or special offers that may be of interest to you.
  • You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Your Personal Information may be disclosed to other businesses within the BRANDSLOCK and to reputable third parties who will help process your order. BRANDSLOCK requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the BRANDSLOCK for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
Third Party Links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Purchase of products
Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our item we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
Contract Creation and Electronic Contracting
The technical steps required to create the contract between you and we are as follows:
  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from BRANDSLOCK
  • As your product is shipped from our warehouse we will inform you.
  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in how to cancel your order.
Non-acceptance of an order may be a result of one of the following:
  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorization for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English. The details of your specific contract will not be filled by BRANDSLOCK. If you do require any information regarding orders you have placed with BRANDSLOCK, please send us email.


Product Deliveries

We use secure courier delivery service to ensure that your order is with you securely as soon as possible - usually within 2-5 business days for standard delivery and next business day for next working day delivery. We always obtain proof of delivery for all our deliveries. Our delivery service requires a signature and it is your responsibility to make sure that someone is available to receive the delivery - you will be notified of dispatch by email. Upon receipt of goods, you must endorse the delivery note with both your signature and the time of delivery. Our standard charge is for delivery to mainland U.K. addresses:
It is your responsibility to make sure that you provide us a correct delivery address and make sure that someone is there to receive the delivery on your behalf. Under this sales contract you are bound to accept the delivery. It is our duty to deliver the goods to the delivery address you have provided, and of the buyer to accept and pay for them, in accordance with the terms of this contract of sale. You are liable to us for any loss occasioned by your neglect or refusal to take delivery, and also for a reasonable charge for the care and custody of the goods.
If you find that your goods have been damaged in transit, or item of your shipment is missing, you must inform us immediately upon receipt of goods quoting your order number within two days of delivery. Undelivered parcels must be reported to us within 10 working days. Email us at iinfo@brandslock.com. We will either refund the original amount paid or send a replacement, whichever is preferred by us.


Contract Cancellation, Returns and Repairs
We only sell to a consumer and you also have rights regarding satisfactory quality and fitness for purpose of the goods included in the contract between you and BRANDSLOCK by the Sale of Goods Act 1979. Nothing in these terms affects any of your statutory rights which cannot, by law, be taken away from you. For the avoidance of doubt, a consumer is deemed to be someone who is not buying in the course of a business and who is buying goods of a type ordinarily supplied for private use. If you are not buying as a consumer please leave this website. As a consumer, in addition to any other statutory rights that you may have, you have the right to cancel your order for non-faulty goods within 14 working days after the date of delivery and receive a refund from BRANDSLOCK. After this time it is considered that you have accepted the goods and may not be entitled for a full refund.

If you wish to exercise your right to cancel this contract, please first phone or email customer services to authorize the return. Once the return is authorized return the goods using secure and insured delivery of your choice with original packaging at your own cost. It is the responsibility of customer to make sure the safe return of products. Your money will be refunded within 3-7 working days of cancellation. We regret to do refunds on items which are being used and are not in resale able condition and/or damaged during the return.

If BRANDSLOCK has agreed to accept the return of products, other than the faulty products or for the purpose of carrying out repair or replacement, please return the products with their original packaging and in a clean, unused and resale able condition.

In a very unlikely event, you have been delivered a wrong product, please inform us immediately and we are happy to collect the item free of charge. If you find that your goods have been damaged in transit, or item of your shipment is missing, you must inform us immediately upon receipt of goods quoting your order number. Undelivered parcels must be reported to us within 10 working days. Email us at iinfo@brandslock.com. We will either refund the original amount paid or send a replacement, whichever is preferred by us.

Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy.


General
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as item of the Website shall remain at all times vested in us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


Compliance with laws
While we will use reasonable endeavors to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an as is and as available basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
  • Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Severance
If any item of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire Agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what BRANDSLOCK and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


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