We use secure courier delivery service to ensure that your order is with you securely as soon as possible - usually within 2-5 business days for standard delivery and next business day for next working day delivery. We always obtain proof of delivery for all our deliveries. Our delivery service requires a signature and it is your responsibility to make sure that someone is available to receive the delivery - you will be notified of dispatch by email. Upon receipt of goods, you must endorse the delivery note with both your signature and the time of delivery. Our standard charge is for delivery to mainland U.K. addresses:
It is your responsibility to make sure that you provide us a correct delivery address and make sure that someone is there to receive the delivery on your behalf. Under this sales contract you are bound to accept the delivery. It is our duty to deliver the goods to the delivery address you have provided, and of the buyer to accept and pay for them, in accordance with the terms of this contract of sale. You are liable to us for any loss occasioned by your neglect or refusal to take delivery, and also for a reasonable charge for the care and custody of the goods.
If you find that your goods have been damaged in transit, or item of your shipment is missing, you must inform us immediately upon receipt of goods quoting your order number within two days of delivery. Undelivered parcels must be reported to us within 10 working days. Email us at firstname.lastname@example.org. We will either refund the original amount paid or send a replacement, whichever is preferred by us.
Contract Cancellation, Returns and Repairs
We only sell to a consumer and you also have rights regarding satisfactory quality and fitness for purpose of the goods included in the contract between you and BRANDSLOCK by the Sale of Goods Act 1979. Nothing in these terms affects any of your statutory rights which cannot, by law, be taken away from you. For the avoidance of doubt, a consumer is deemed to be someone who is not buying in the course of a business and who is buying goods of a type ordinarily supplied for private use. If you are not buying as a consumer please leave this website. As a consumer, in addition to any other statutory rights that you may have, you have the right to cancel your order for non-faulty goods within 14 working days after the date of delivery and receive a refund from BRANDSLOCK. After this time it is considered that you have accepted the goods and may not be entitled for a full refund.
If you wish to exercise your right to cancel this contract, please first phone or email customer services to authorize the return. Once the return is authorized return the goods using secure and insured delivery of your choice with original packaging at your own cost. It is the responsibility of customer to make sure the safe return of products. Your money will be refunded within 3-7 working days of cancellation. We regret to do refunds on items which are being used and are not in resale able condition and/or damaged during the return.
If BRANDSLOCK has agreed to accept the return of products, other than the faulty products or for the purpose of carrying out repair or replacement, please return the products with their original packaging and in a clean, unused and resale able condition.
In a very unlikely event, you have been delivered a wrong product, please inform us immediately and we are happy to collect the item free of charge. If you find that your goods have been damaged in transit, or item of your shipment is missing, you must inform us immediately upon receipt of goods quoting your order number. Undelivered parcels must be reported to us within 10 working days. Email us at email@example.com. We will either refund the original amount paid or send a replacement, whichever is preferred by us.
Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy.
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as item of the Website shall remain at all times vested in us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
While we will use reasonable endeavors to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an as is and as available basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent) or otherwise out of or in connection with the Conditions for: