We receive many orders far and wide across the globe. We are pleased to offer an international delivery service to our customers and are proud to offer experience in the shipping of luxury leather and sheepskin garments to many destinations around the world.

We aim to despatch through prompt, reliable and above all secure delivery service. Your order will be despatched via the most suitable carrier, dependent on size and weight. Our carriers will deliver during normal working days and signatue upon delivery will be required. If you have any specific delivery requirements please add these to the 'special instructions' box on the checkout page or e-mail us at info@brandslock.com, or use the 'reply' option on your order confirmation e-mail. Shipping fees include packing fees as well as international carriage costs.

On occasions like Christmas and Easter, return time of 30 days extends and we accept returns within two weeks after occasion ends

As a consumer, in addition to any other statutory rights that you may have, you have the right to cancel your order for non-faulty goods within 30 working days after the date of delivery and receive a refund from BRANDSLOCK. After this time it is considered that you have accepted the goods and may not be entitled for a full refund.

If you wish to exercise your right to cancel order, please first phone or email customer services to authorize the return. Once the return is authorized return the goods using secure and insured delivery of your choice with original packaging. It is the responsibility of customer to make sure the safe return of products. Your money will be refunded within 3-7 working days of cancellation or refund. We regret to do refunds on items which are being used and are not in resale able condition and/or damaged during the return.

In a very unlikely event, you have been delivered a wrong product, please inform us immediately and we are happy to collect the item or provide return label free of charge. If you find that your goods have been damaged in transit, or item of your shipment is missing, you must inform us immediately upon receipt of goods quoting your order number. Undelivered parcels must be reported to us within 10 working days. Email us at info@brandslock.com. We will either refund the original amount paid or send a replacement, whichever is preferred by us.